The Trust Equation: The Secret to Winning Friends and Influencing People (Without Being a Snake Oil Salesman)
I always believed that building trust can never be taught by any individual or institution until I came across the book titled “The Trusted Advisor,” published in 2000 and authored by David H. Maister, Charles H. Green, and Robert M. Galford. This book introduced me to a wonderful concept called the Trust Equation, which has since become a cornerstone in assessing and improving my key relationships. I’ve become a big proponent of this concept in …